Customer Concierge & Grievance Desk
Whether you have an inquiry regarding order status, sizing recommendations for statement rings, gift packaging options, or styling an ensemble for a wedding celebration, our dedicated jewellery concierge team is delighted to assist you.
Chat directly with our styling & logistics team for real-time order tracking, live photos, or custom requests.
For official invoice copies, corporate gift orders, or detailed return inquiries. Typical reply within 4 hours.
Concierge Operating Hours
(Inquiries received on Sundays or public holidays are addressed on the next business morning.)
Fulfillment Atelier & Registered Hub
GEHNEY™ Jewels Atelier
Operations: Pan-India E-Commerce Logistics & Quality Hub
Hub Coordinates: Delhi NCR / Jaipur, Rajasthan, India
Official Web Domain: https://gehney.in/
Customer Inquiries: support@gehney.in
Statutory Grievance Redressal Officer
Pursuant to Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, patrons may direct any unresolved complaints or legal communications to our designated Grievance Officer:
Officer Name: Consumer Grievance & Redressal Officer
Designation: Head of Consumer Relations, GEHNEY™
Email: support@gehney.in (Subject line: Grievance Redressal - [Your Order ID])
Statutory SLA: Acknowledged within 48 hours; resolution provided within 30 days of submission.