Cancellation, Return & Refund Policy

At GEHNEY™ (Joy of Jewels), patron satisfaction is the cornerstone of our brand. We want you to love every jewel you order. If your piece arrives with transit damage, manufacturing imperfection, or missing components, we guarantee an immediate, stress-free resolution.

1. Order Cancellation Terms

• Before Dispatch (100% Instant Refund): You can cancel any order prior to dispatch by messaging our concierge team on WhatsApp (+91 98765 43210) or emailing support@gehney.in with your order ID. If prepaid, a 100% full refund is initiated to your original payment method immediately.
• After Dispatch: Once handed over to our courier partners and an AWB tracking number is generated, shipments cannot be cancelled in transit. You may refuse delivery at your doorstep or receive the parcel and initiate a replacement.

2. Eligible Reasons for Replacement / Return

We provide complimentary replacement or full refund under the following conditions:

• Transit Damage: Broken chains, damaged earring posts, loose or dislodged stones caused during logistics transit.
• Manufacturing Defect: Defective lobster clasps, irregular surface plating, or clasp locking malfunction.
• Incorrect Item Received: If the jewel received does not match your ordered SKU or style.

3. How to Initiate a 7-Day Replacement in 3 Easy Steps

4. Refund Modes & Timelines

If an identical replacement piece is out of stock or if you prefer a refund:

• Prepaid Orders (UPI / Cards / NetBanking): The refund amount is credited directly back to the original source bank account, card, or UPI VPA via Razorpay within 3 to 5 business days.
• Cash on Delivery (COD) Orders: Upon receiving and verifying the return package, our concierge team will request your preferred UPI ID (Google Pay / PhonePe) or IMPS bank account details. The refund will be credited directly within 24 to 48 business hours.

5. Return Shipping & Pickup Costs

Whenever a replacement or return is approved due to transit damage or defect, GEHNEY™ arranges and pays for the reverse courier pickup from your doorstep. You will never be asked to pay return courier fees for damaged or incorrect goods.

6. Items Not Eligible for Return

For intimate personal hygiene and consumer safety standards in India:

• Pieces that have been visibly worn for occasions, altered, perfume-doused, or resized after delivery.
• Requests initiated after the expiry of the 7-day reporting window.
• Items returned without their original velvet pouch, security tags, and packaging.