Privacy Policy & Data Security

At GEHNEY™ (Joy of Jewels), accessible from https://gehney.in/, the privacy, confidentiality, and security of our patrons is of paramount importance. This Privacy Policy outlines the personal data we collect, why we collect it, how it is secured, and your rights as a consumer under Indian laws and global data protection standards.

1. Information We Collect

When you browse or purchase from GEHNEY™, we may collect the following details:

• Direct Contact Data: Full name, 10-digit Indian WhatsApp mobile number, shipping street address, city, state, and 6-digit postal pincode.
• Transactional Records: Order identification, items purchased, shipping preference (Prepaid or Cash on Delivery), payment timestamps, and transaction reference numbers. (Note: GEHNEY™ never stores full credit/debit card numbers or UPI PINs; all payments are processed through PCI-DSS Level 1 compliant gateway partners like Razorpay and bank NPCI switches.)
• Device & Usage Data: Anonymized browser type, screen resolution, IP address, and cookie identifiers used solely to maintain your bag state and enhance navigation speed.

2. Purpose of Data Processing

We process your personal data for clear, lawful, and necessary business operations:

• Fulfilling and dispatching your anti-tarnish jewellery orders via premium logistics partners (Blue Dart, Delhivery, DTDC, XpressBees).
• Providing real-time automated dispatch notifications and tracking updates via WhatsApp and SMS.
• Assisting with 7-Day Hassle-Free Replacements, customer concierge inquiries, and warranty verification.
• Preventing transactional fraud and fulfilling statutory accounting and taxation mandates (GST rules).

3. Third-Party Service Providers

To deliver a seamless luxury shopping experience, we partner with trusted, industry-leading infrastructure providers who are legally bound to protect your data:

• Payment Processors: Razorpay (PCI-DSS Level 1 certified) and official NPCI UPI protocols for end-to-end encrypted checkouts.
• Courier & Logistics: Blue Dart Express, Delhivery, and India Post for physical door-step delivery and Cash on Delivery verification.
• Hosting & Security: Enterprise Cloud Infrastructure with 256-bit SSL encryption, automated DDoS shielding, and daily secure backups.

4. Cookie Policy & Preferences

We employ minimal, privacy-first cookies to remember your shopping cart items, selected currency (INR ₹), and wishlist preferences across browser sessions. You may disable cookies at any time via your browser settings, though doing so may reset your shopping bag.

5. Your Rights as a Consumer

Under the Indian Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the right to:

• Access the personal data stored on our servers linked to your phone number or email.
• Request rectification of incorrect shipping addresses or contact details before parcel dispatch.
• Request deletion or anonymization of your contact profile from our marketing communication channels.

6. Grievance Redressal Desk

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the designated Grievance Officer details for GEHNEY™ are provided below: